Inktel’s Operations Team can be described in three simple ways: obsessed with optimization and efficiency, empowered by their creativity, and just flat out smart. Led by analytical, tech-savvy professionals who genuinely care about the success and advancement of their teams, our Call Center Operations department races ahead of the competition at the speed of light. Yes, there are challenges - a growing organization like ours wouldn’t be any fun without the challenges! We want leaders who will take the challenges and run with them. Can you be just as innovative, fast-paced, and enterprising as Operations is? If the answer is yes, keep reading. We want to work with you.
Our dynamic Operations Team is currently in search of Call Center Supervisors for our Miami Lakes, Florida office. Now here's the fun stuff:
· Supervise a team of 10-15 agents; motivate and develop them on a consistent basis
· Monitor team efforts and assuring meeting goals set by Inktel and the client
· Compliment and enhance training programs
· Serve as an example for team members by actions and results
· 2-5 years of contact center supervisory experience
· Significant experience in leading people in a fast-paced, results driven environment
· Passion for hands on experience, the desire to sit with agents and mentor and drive them to success
· Must have valuable customer service call center experience for inbound OR sales experience for outbound
· Strong written and verbal skills
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, paid time off, educational assistance, and an excellent 401K plan.
If you are excited about this opportunity and want to be considered, send your resume and cover letter along with your salary requirements (a must) to firstname.lastname@example.org , our Talent Acquisition Recruiter.
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Inktel Direct Contact Center Solutions
Talent Acquisition Recruiter
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